Google review management
Your Google Business Profile reviews drive Google Maps rankings. We send one-tap Google review links, reply to every review and track your rating.
Get more Google reviews →
AIReputation management system, done for you
Reputation management service that gets you 5-star Google reviews
AI Reputation Managements is an online reputation management company for small businesses, with a complete AI reputation management system. We help you get 5-star reviews on Google with automated SMS and email requests, reply to every review with AI, and watch Facebook, Yelp, Trustpilot and 20+ other sites for you.
Free setup with our link
Month to month
No fake reviews, ever
Built on GoHighLevel
BS
Bright Smile DentalBusiness profile · Austin, TX
Live4.9
312 reviewsJMJenna M.★★★★★Google
Dr. Lee and the whole team made me feel so calm. Best dental visit I have had.
✦ AI reply · postedThank you, Jenna! We are so glad you felt at ease. See you at your next visit.
New 5★ review on YelpReply drafted in 4 seconds
Average rating · 90 days
Example dashboard view
3.9 → 4.9 ▲ 1.0
We manage your reviews on every platform your customers use
74%
of consumers look for reviews written in the last three months.
31%
will only use a business rated 4.5 stars or higher.
77%
say negative reviews make them less likely to use a business.
80%
are more likely to use a business that replies to all its reviews.
The problem
Is your online reputation quietly costing you customers?
Yes, if your reviews are few, old or unanswered. People compare you side by side with the business next door, and a thin or stale profile loses calls before anyone picks up the phone.
Too few reviews
Happy customers rarely leave a review unless you ask. So your Google profile looks quiet, even when business is good.
Bad reviews with no reply
One angry review with no answer can scare off new customers for months. Most owners do not have time to reply.
Competitors rank above you
Google says more reviews and positive ratings can help your local ranking. Fewer reviews often means a lower spot in the Google Maps 3-pack.
No time to manage it all
Google, Facebook, Yelp and more. Asking, checking and replying on every site is a full-time job.
The fix is not more effort. It is a system. A reputation management system asks every customer, follows up, and replies for you, every day.
Book a free call
Free tool
Reputation growth calculator
Move the sliders to see how many new Google reviews a review request system could bring you, and what it could do to your star rating.
- Based on asking every customer by SMS and email
- Uses your own numbers
- Takes 20 seconds
New reviews in 90 days36
Rating now3.9
→Rating in 90 days4.3
Keep it running and you could pass your competitor in about 14 months.
Estimate only. It assumes every customer is asked and new reviews average 4.8 stars. Real results depend on your business.
Who we are
A reputation management agency that does the work for you
AI Reputation Managements helps local and service businesses build a 5-star online reputation. We combine smart automation built on GoHighLevel with a real team that sets everything up, watches your reviews and keeps improving your results.
Whether you run a dental office, a law firm, a restaurant or a home service company, we make sure every happy customer is asked for a review and every review gets a reply.
Our mission
Help honest businesses win more customers with real reviews.
Our approach
AI for speed. People for strategy and care.
Our promise
No fake reviews, no long contracts, clear reports.
20+review sites
one inbox
one inbox
Our services
Reputation management services for every review site
Everything you need to get more reviews, protect your rating and win more customers from Google Maps and local search.
Review Generation
We send SMS and email review requests right after every job or visit, with one tap to the right review site. Polite follow-ups go out until the customer leaves a review.
- Automated SMS & email review requests
- Smart follow-ups on day 2 and day 5
- QR codes and NFC tap cards
- Works with your CRM, booking app or POS
Bright Smile Dental
Hi Maria, thanks for visiting today! Could you leave us a quick review? It takes 30 seconds: rmgt.link/bsd
Of course! Done ⭐⭐⭐⭐⭐
Thank you Maria! See you at your next cleaning.
Every reputation service you need
From Google Maps to Glassdoor, we cover it all.
Google Business Profile OptimizationRank higher on Google MapsListings ManagementCorrect info on every directorySocial Media ReputationComments and mentions handledOnline Reputation RepairFix what people find on GoogleCustomer Feedback & NPS SurveysHear problems before they go publicMulti-Location & FranchiseEvery location in one dashboardWhite-Label for AgenciesResell reputation under your brandAI Reputation ManagementHow AI tools see your businessReputation Management SoftwareThe platform behind it allEmployer ReputationAttract better staff
The difference
Your reputation before and after a reputation management system
Without a system
- You ask for reviews when you remember
- Reviews trickle in a few times a year
- Bad reviews sit with no reply
- You check each review site by hand
- Competitors look more trusted on Google Maps
- No idea if your rating is going up or down
VS
With AI Reputation Managements
- Every customer gets a review request, automatically
- Fresh reviews come in every week
- AI replies to every review in minutes
- All 20+ review sites in one inbox
- A stronger profile that ranks higher on Google Maps
- A clear report and strategy call every month
See it work
AI review responses in your brand voice
Pick a review below. Our AI writes a personal reply in seconds. Good reviews post on their own. Bad reviews come to you first.
Thank you so much, Jessica! A hot house is no fun, so we are glad we could fix your AC the same day. Our team loved helping you. Stay cool!
Auto-post onPosted in about 5 seconds
How it works
How our reputation management system works
You keep running your business. We build and run your review system for you.
Job doneVisit or sale ends
Request sentSMS + email
Review postedGoogle, Yelp & more
AI repliesIn seconds
More customersHigher rating & rank
1Day 1
Free audit
We check your rating, review count, reply rate and competitors on every site.
2Days 2 to 4
Setup
We connect your CRM, booking app or POS, write your messages and train the AI on your business.
3Day 5
Go live
Review requests and follow-ups go out after every job. AI starts replying to reviews.
4Every month
Report & improve
You get a clear report and a strategy call. We keep tuning to grow your rating.
What to expect
Your first 30 days with us
A clear plan from the first call to your first monthly report. No guesswork.
- Day 1Free audit call
We review your rating, reviews and competitors, and agree on a plan.
- Days 2 to 4We build your system
We load our reputation snapshot, connect your tools and write your messages.
- Day 5Go live
Review requests start going out after every job. AI starts replying to reviews.
- Week 2Fine-tune
We check what customers respond to and improve timing and wording.
- Day 30First report
You see new reviews, rating and reply rate, plus next steps on a short call.
Why us
An agency, not just another review tool
Software gives you buttons. We give you results, with people who set it up and run it.
| What you get | Doing it yourself | Review software only | AI Reputation Managements |
|---|---|---|---|
| Review requests after every job | ✕ | ✓ | ✓ |
| Automatic SMS & email follow-ups | ✕ | Basic | ✓ Custom |
| AI replies to every review | ✕ | Some | ✓ |
| Monitoring on 20+ review sites | ✕ | Limited | ✓ |
| Done-for-you setup & integrations | ✕ | ✕ | ✓ |
| Negative review strategy | ✕ | ✕ | ✓ |
| Monthly report & strategy call | ✕ | ✕ | ✓ |
Honest reviews only
Is it legal to ask for reviews? Our honest-reviews checklist
Yes, asking every customer for an honest review is allowed. What is not allowed is faking reviews, paying for good ones, or only asking happy customers. The US FTC rule on consumer reviews has been in force since October 21, 2024, and Google's review policy bans the same tricks. Here is the checklist we follow on every account.
| We always | We never | The rule behind it |
|---|---|---|
| Ask every customer the same way | Send review links only to happy customers (review gating) | Google review policy |
| Let customers write what they want | Offer a discount, gift or prize for a review | Google review policy and the FTC rule on incentives |
| Use real customers only | Post reviews from staff, family, made-up people or AI | FTC rule on fake and insider reviews |
| Reply calmly to bad reviews | Threaten legal action to get a review taken down | FTC rule on review suppression |
| Show honest reviews on your website | Hide bad reviews and claim the widget shows all reviews | FTC rule on review suppression |
| Report reviews that break site rules | Flag real negative reviews just because you dislike them | Google review policy |
The FTC can seek civil penalties for each violation. We will not set up anything in the "We never" column, even if asked. This is general information, not legal advice.
Pricing explained
How much does a reputation management service cost?
Most small businesses pay between about $100 and $2,500 a month, depending on whether they buy software, a done-for-you service or a repair agency. The difference is the labor: who writes the messages, replies to reviews and fixes problems.
| Option | Typical monthly cost | Who does the work | Best for |
|---|---|---|---|
| Do it yourself | $0, plus hours of your time each week | You do everything | Very small businesses with few customers |
| Review software only | About $75 to $500 | You set it up, write messages and reply | Owners with time and some marketing skill |
| Done-for-you service (us) | Custom price, first month free | We do it. You approve flagged replies | Local businesses that want results without the work |
| Reputation repair agency | About $1,500 to $5,000+, often on 6 to 12 month contracts | The agency | Bad search results, news articles, public figures |
Ranges are rounded from published 2026 pricing guides by WebFX and SurveySparrow. Your price depends on your number of locations, customers per month and the review sites that matter in your industry. See our plans.
Is it right for you?
Who is a reputation management service for, and who is it not for?
It is a good fit for local businesses that serve customers every week, want more Google reviews and do not have time to ask and reply themselves.
A good fit
- Dentists, doctors, chiropractors and med spas
- Law firms, insurance agents and real estate teams
- HVAC, plumbing, roofing, cleaning and contractors
- Restaurants, hotels, salons and gyms
- Brands with many locations that need one dashboard
VS
Not a good fit
- You need old news or search results about a person pushed down. That is online reputation repair, a different job.
- You want fake reviews or a guaranteed rating. No honest service can promise that.
- You serve only a few clients a year. A personal email asking for a review will do the job for free.
- Your service has a real quality problem. Reviews will show it. Fix the cause first, and we can help you spot it.
Free setup offer
Get GoHighLevel through our link. We build your whole system free.
Sign up for any GoHighLevel plan through our partner link and we set up your complete reputation management system at no cost. You also get our ready-made reputation snapshot and 1 month of free support.
Complete system setupBuilt for you by our team
FREEReputation snapshotReady-made workflows & pipelines
FREE1 month of supportHelp whenever you need it
FREE1
Pick a planAny package works. Choose the one that fits your business.
2
Sign up with our linkStart your GoHighLevel account through our partner link.
3
We build it freeWe load the snapshot, set it up and support you for a month.
Included in every plan
No limits on the things that matter
Every package comes with these features. Plus more tools inside the platform like CRM, calendar and a mobile app.
UnlimitedReviews
Collect and manage as many reviews as you get, on every site.
No limitSMS
Send as many review texts as you need. Only small carrier fees apply.
No limitEmails
Review requests, reminders and thank-you emails, as many as you need.
IncludedFollow-up pipelines
See every customer move from job done to review left.
IncludedTask manager
Assign and track tasks for your team in one place.
Plus moreCRM, calendar & mobile app
Other built-in tools you can use any time.
Ready-made snapshot
A complete reputation management system, already built
We already built a full reputation management system as a snapshot. We load it into your account, add your branding and messages, and you are live fast.
- Review request workflows by SMS and email
- Follow-up pipelines that track every customer
- AI review reply settings
- Negative review alert workflow
- Review widget for your website
- Task templates for your team
- Reporting dashboard
Job done 12
Maria L.Cleaning
Tom R.Repair
Asked 8
Sara K.SMS sent
Ali H.Email sent
Reminder 5
Jon P.Day 2
Reviewed 31
Nina S.5★ Google
Ben W.5★ Yelp
Full support
We do not just build it. We stay with you.
Most companies set up a tool and leave. We build your system, train your team and help you every step.
We build everything
Free full setup when you sign up with our link. No tech skills needed.
We train your team
A walkthrough so your staff knows how to use the system from day one.
1 month free support
Questions, changes or fixes. We are here for the first month and beyond.
Try any plan with 1 month free
Unlimited reviews and no cap on SMS or emails on every plan.
Powered by GoHighLevel
Want to own the software? Get GoHighLevel.
Our reputation system runs on GoHighLevel, the all-in-one CRM and marketing platform. Choose any plan through our link and we build it all for you, free.
GoHighLevel Starter
1 month freePlus free setup by our team
For a single business getting started.
- Up to 3 sub-accounts
- CRM, pipelines & task manager
- Reputation management tools
- SMS & email (usage based)
- Websites, funnels & calendars
- + Free setup, snapshot & 1 month support
Most popular
GoHighLevel Unlimited
1 month freePlus free setup by our team
For growing businesses and small agencies.
- Unlimited sub-accounts
- Unlimited users
- Everything in Starter
- API access
- Branded desktop app
- + Free setup, snapshot & 1 month support
GoHighLevel Agency Pro
1 month freePlus free setup by our team
For agencies that want to resell the software.
- Everything in Unlimited
- SaaS mode
- Rebilling with markup
- Advanced API access
- Priority features
- + Free setup, snapshot & 1 month support
Affiliate disclosure: we may earn a commission if you sign up through our link, at no extra cost to you. Plan details are set by GoHighLevel.
Zero risk
Try it for 30 days. Keep it only if you love it.
We make it easy to say yes. Start with a free trial, get your system built for free, and leave any time.
- 30-day free trialStart GoHighLevel through our link and pay nothing for the first month.
- Free setup + snapshotWe build your full reputation system at no cost.
- 1 month of free supportA real person helps you every step of the first month.
- No long contractsStay because it works, not because you are locked in.
- You own everythingYour account, your reviews and your data stay yours.
Industries
Reputation management for small business and local brands
Each industry has its own review sites and rules. We set up the right ones for you.
DentistsGoogle, Healthgrades, YelpDoctors & Medical PracticesGoogle, Healthgrades, VitalsMed SpasGoogle, Facebook, YelpHair & Beauty SalonsGoogle, Yelp, FacebookChiropractors & Physical TherapyGoogle, Facebook, YelpLaw Firms & AttorneysGoogle, Avvo, FacebookHVAC CompaniesGoogle, Facebook, YelpPlumbersGoogle, Yelp, Facebook
Platform guides
Review management for every major platform
Each review site has its own rules. Here is how we manage reviews on the platforms that matter most.
Facebook review management
Facebook recommendations show up on your page and in local searches. We monitor them and reply fast, so your page looks active and trusted.
Manage Facebook reviews →Yelp review management
Yelp does not allow asking for reviews directly, so we focus on monitoring, fast replies and flagging reviews that break Yelp rules.
Handle Yelp reviews →Trustpilot review management
For online stores and service brands, we send Trustpilot invites after each order and reply to every review in your brand voice.
Reply to Trustpilot reviews →Tripadvisor review management
Hotels and restaurants live on Tripadvisor. We invite happy guests, reply in their language and track your ranking.
Monitor Tripadvisor reviews →Healthgrades review management
For doctors and clinics, we collect patient reviews and write privacy-safe replies that never confirm someone is a patient.
Get more patient reviews →
Reputation management explained
What is online reputation management (ORM)?
Last updated November 8, 2026 · By the AI Reputation Managements team
Online reputation management (ORM), often just called reputation management, is how a business shapes what people see and say about it online. For most local and small businesses, that means online reviews on Google, Facebook, Yelp and other sites. Good reputation management means you get a steady flow of honest 5-star reviews, you reply to every review, and you fix problems before they hurt your rating.
What is a reputation management system?
A reputation management system is the software and automation that does this work every day. It sends review requests after each job, follows up with customers who have not reviewed yet, collects every review in one inbox, alerts you about bad reviews and helps you reply fast. Our system is built on GoHighLevel and uses AI to write personal replies in your brand voice.
What does a reputation management service include?
A reputation management service is a team that builds and runs the system that shapes what people see when they look you up online. It asks real customers for reviews, replies to every review, watches review sites for new feedback, and reports what changed each month. Software gives you the tool. A service gives you the tool plus the people who set it up, write the messages, check the AI replies and fix what is not working.
With AI Reputation Managements you get setup, review request messages, follow-up pipelines, AI review replies, review monitoring, monthly reports and real support. You run your business. We run your online reputation.
What is AI reputation management?
An AI reputation management system is a reputation management system that uses artificial intelligence to do the slow parts for you. AI writes a personal reply to every review, reads each review to spot happy and unhappy customers, sorts reviews by topic like price or service, and alerts you when something needs a human. Our AI reputation management system runs on GoHighLevel, and a real person checks replies to bad reviews before they go live. Learn more about AI reputation management and our reputation management software.
What are AI reviews, and are they allowed?
"AI reviews" can mean two very different things. The good kind is using AI to manage reviews: AI review replies, AI review summaries and AI that sends review requests at the best time. That is what we do. The bad kind is fake reviews written by AI and posted as if real customers wrote them. That breaks Google's rules and the US FTC bans fake reviews, so we never do it. Every review on your profile comes from a real customer.
Step-by-step guide
How to get 5-star reviews on Google
These 7 steps are what our reputation management system does for you automatically. You can also follow them yourself.
- Set up and optimize your Google Business Profile
Fill in your categories, services, hours and photos so customers can find you and trust you.
- Ask every customer, right after the visit
The best time to ask is when the job is done and the customer is happy. Do not wait a week.
- Make it one tap
Send a direct link that opens the Google review box. Fewer clicks means more reviews.
- Ask by SMS and email
Text messages get read fast. Email gives a second chance. Use both.
- Follow up politely
Many people forget. A friendly reminder on day 2 and day 5 brings in many more reviews.
- Reply to every review
Thank happy customers and answer bad reviews calmly. Replies show new customers that you care.
- Stay honest and compliant
Never buy reviews, pay for reviews or ask only happy customers. Google and the FTC do not allow it.
- Want more 5-star Google reviews without the work?
Our reputation management service does all 7 steps for you, every day.
Book a free call
Reputation management guide
Reputation management guide: why reviews matter
A quick guide to reviews, local SEO and winning more customers from Google.
How reviews help you rank on Google Maps
Google ranks local results by relevance, distance and prominence, and says more reviews and positive ratings can help your local ranking. A steady flow of honest reviews helps you show up in the Google Maps 3-pack.
Why you should respond to every review
80% of consumers are more likely to use a business that replies to all its reviews, but 50% are put off by generic replies (BrightLocal, 2026). So every reply should be personal. Our AI writes each one for the review in front of it.
How to get more Google reviews the right way
Ask every customer soon after the visit and make it one tap. Never pay or give rewards for reviews, and never ask only happy customers. Google and the FTC ban fake and paid reviews.
Reputation management vs review management
Review management means collecting and replying to reviews. Online reputation management is bigger: search results, social media, listings and news about your brand. We handle both.
Why we build on GoHighLevel
GoHighLevel puts your CRM, SMS, email, reviews and automation in one place, so review requests go out the moment a job is done. Sign up through our link and we build your system free.
Reputation management for doctors, dentists and lawyers
Medical and legal businesses must protect privacy when replying to reviews. Our replies never confirm that someone is a patient or client, so you stay compliant.
Do reviews affect ChatGPT and AI search?
More people now ask ChatGPT, Gemini and Google AI Mode for "the best dentist near me", and those answers lean on what reviews say. A review that names the service and the town helps AI tools match you to that search. We ask customers what service they got, never what to write.
From our audits
Common reputation mistakes we see
These are the problems that come up again and again when we audit a business's reviews. Most are easy to fix once you see them.
- Replying days later, or in anger
A slow or defensive reply to a bad review does more harm than the review itself.
- One copy-paste reply for every review
Readers spot it fast, and half of consumers say generic replies put them off.
- Asking once a year in a big blast
Reviews arrive in a burst, then nothing. A steady flow looks natural and stays fresh.
- Sending the review link only to happy customers
That is review gating. Google bans it, and it can cost you your reviews.
- Wrong phone number or hours on one directory
Customers call the wrong number, and mismatched details confuse search engines.
- Only checking Google
Bad reviews on Yelp, Facebook or industry sites sit for months with no reply.
- No new reviews in three months
74% of consumers look for reviews from the last three months. An old profile looks closed.
- Want to know which of these you have?
Our free audit checks all seven in 30 minutes.
Book a free audit
From our blog
All articlesFree guides to grow your reputation
Google ReviewsHow to Get More Google Reviews: 12 Proven WaysAsk every customer, soon, with a direct link. Here are the 12 steps we set up for clients to get a steady flow of honest Google reviews.
Review RepliesHow to Respond to Negative Reviews (With 6 Free Templates)Reply within a day, thank them, own it, fix it and take it offline. Here is the formula, 6 templates and the rules for each review site.
TemplatesReview Request Templates: 10 SMS and Email Examples That WorkShort, personal and honest. Here are 10 SMS and email review request templates, when to send them, and the rules to follow.Client reviews
What our clients say about our reputation management service
What is online reputation management?
Online reputation management (ORM) is how a business shapes what people see about it online. For local businesses that mostly means reviews: getting more of them, replying to all of them, and handling bad ones the right way.
What is an AI reputation management system?
An AI reputation management system uses AI to reply to reviews, read and sort reviews by topic, spot unhappy customers early and send review requests at the best time. Ours is built on GoHighLevel, and a real person checks replies to bad reviews.
Do you write AI reviews?
No. We use AI to manage reviews, like writing replies and summaries. We never write fake AI reviews. Fake reviews break Google rules and are banned by the US FTC. Every review comes from a real customer.
What is a reputation management system?
A reputation management system is software that asks customers for reviews, follows up, collects all your reviews in one place, alerts you about bad reviews and helps you reply. Ours is built on GoHighLevel and uses AI for review replies.
How do I get 5-star reviews on Google?
Ask every customer right after the visit, send a one-tap Google review link by SMS and email, follow up once or twice, and reply to every review. Never pay for reviews. Our reputation management system does all of this automatically.
What does a reputation management service include?
Our reputation management service includes setup, review requests, follow-up pipelines, AI review replies, monitoring on 20+ sites, negative review alerts, monthly reports and support from a real team.
Is reputation management worth it for small businesses?
For most local businesses, yes. In BrightLocal's 2026 survey, 31% of consumers said they only use businesses rated 4.5 stars or higher, and 74% look for reviews from the last three months. A steady flow of new reviews and fast replies helps you win those customers.
How do I get more Google reviews?
Ask every customer, right after the job, with a direct link. We do this for you with automated SMS and email review requests and polite follow-ups. Most clients see new Google reviews in the first week.
How much do reputation management services cost?
Most small businesses pay between about $100 and $2,500 a month, depending on whether they buy software, a done-for-you service or a repair agency. We give you a price made for your locations and goals, you can start with 1 month free, and there is no long contract.
Can you guarantee a 5-star rating?
No honest reputation management service can guarantee a rating, because customers write their own reviews. What we can promise is that every customer gets asked, every review gets a reply, and you hear about bad reviews in minutes. For businesses that do good work, that steady flow lifts the average over a few months.
What happens if I cancel?
There is no long contract, so you can stop at the end of any month. If the system runs in your own GoHighLevel account, you keep everything: contacts, reviews, messages and automations. Reviews already posted on Google and other sites stay there, because they belong to your business profile.
Is sending review requests by text message allowed?
Yes, if the customer gave you their number and agreed to get texts from your business. We add an opt-out line to every text, send at reasonable hours, and only text customers you have served. Rules differ by country, so we set this up for your location during onboarding.
Can you remove negative reviews?
Nobody can legally delete real reviews. We flag reviews that break a site's rules, write calm public replies, help you fix the issue, and bring in many more good reviews so the bad ones matter less.
Is using AI to reply to reviews safe?
Yes. The AI is trained on your business and tone. You choose what it can post on its own. Most clients auto-post replies to 4 and 5-star reviews and approve the rest.
Is this allowed by Google, Yelp and the FTC?
Yes. We ask every customer for honest feedback. We never buy, write or filter reviews. This follows Google and Yelp policies and the FTC rule on fake reviews.
What do I get free if I sign up with your link?
When you sign up for any plan through our partner link, we build your full reputation management system for free, give you our ready-made reputation snapshot, and support you free for 1 month.
Do you manage reviews for multiple locations?
Yes. Starter covers up to 3 locations, Growth up to 5, and Multi-location up to 10, all in one dashboard. Bigger brands and agencies can get a custom plan.
Free audit & setup call
Book your free reputation audit call
Pick a time that works for you. In 30 minutes we review your online reviews and show you a simple plan to get more 5-star reviews.
- 1We audit your reviewsRating, review count, replies and competitors.
- 2We show you the planQuick wins you can use right away.
- 3Free setup with GoHighLevelSign up through our link and we build your system free.
Free reputation audit
Find out what customers see when they search you.
We check your reviews on every platform and send you a simple report with quick wins. Free, no credit card.